Job Description
SAP Integration- Service Management, Sr
Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! This role is part of a high-performing team of talented specialists who provide world-class support for Corporate Services. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP.
About the Role
In this opportunity as an SAP Integration- Service Management, Sr. you will:
-
Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
-
Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
-
Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
-
Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
-
Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
-
Partner with application development teams to deliver operational readiness for new applications and features.
-
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
-
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
-
Responsible for monitoring and analyzing business operational and technical key metrics.
About You
You’re a fit for the role if your background includes:
-
Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
-
Fluent English is a must.
-
5+ years of experience in SAP Integration/ ETL. (PI/PO) across configuration, development, testing, and release.
-
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
-
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
-
Strong customer service, problem-solving, organizational, and conflict management skills.
-
Strong IT Service Management and standards experience.
-
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
-
Proven ability to learn new technologies quickly.
-
Hands-on experience with programming and scripting languages.
-
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
-
ITIL knowledge.
-
SAP BTP or CPI experience is a plus
To apply, please upload your updated resume in English.
Location: CDMX
