In this role, you’ll get to:
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Manage relationships with stakeholders across different levels and teams.
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Design and execute strategic roadmaps aligned with the client’s business objectives, including driving product improvements for data analytics.
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Provide consulting on customer experience best practices.
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Adapt the company’s product tools to the client’s needs.
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Develop and manage project planning, coordinating internal teams to execute tasks and meet deadlines.
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Maximize the client’s return on investment (ROI) and promote renewals/expansions.
We are looking for you if you
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Have graduated from business administration, management, industrial engineering, or have equivalent technical experience.
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Have 3+ years of experience in customer relationship management, strategic program management, consulting, business development, account management, and/or project management, with a focus on B2B environments.
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Have 3+ years of experience managing implementations of enterprise applications (e.g., CRM, ERP, HRMS).
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Have experience working with budgets.
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Have experience with Agile/Scrum/Sprint methodologies.
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Have knowledge or experience in Customer Experience (CX), including as a customer.
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Know how to manage user stories, and understand the ins & outs of technology and surveys.
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Are fluent in English (you’ll be working directly with international teams).
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Are available to work in Mexico City (Colonia Condesa, Cuauhtémoc), in a hybrid model (2–3 days on-site).
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Are comfortable with high volume of projects/clients
